Shipping & Returns
All our cacti are shipped bare root, meaning, without soil (substrate) or pots. This is mainly to protect the plants from damage while in transit. Please ensure you have suitable substrate and a pot ready for your new plant on arrival.
There is an option to purchase premium substrate and a suitable pot as an add-on while ordering, this is completely optional.
We offer a 30 day (from the day you received your order), no questions asked return policy. If you are unhappy with your cactus, please get in touch and we will arrange a return for you. Please note, any returns that are not due to plant condition or damage, will be at the buyers cost.
We will endeavour to ensure that your plants arrive pest free and in good condition. We use a combination of bubble wrap, paper towels and cardboard to keep your new plants safe while in transit.