Please find answers to the most commonly asked questions.
As long as I have not sent your order (you have not received a shipping confirmation), the please email (email@example.com) me with your changes and I will do my best to accommodate you.
Please reach out to me (firstname.lastname@example.org) to let me know about the address change,
as long as I have not shipped your order, the details can be changed.
I cannot change the shipping address after the order has been placed beyond a mistake that is clear and does not revolve changing it completely, this is to protect myself and the card holder. If you have made a mistake and need to change the delivery address, please reach out (email@example.com) and I will cancel and refund your order so it can be reordered with the correct shipping address.
If incorrect address details are received and I send out the order, we are not liable for the potential loss incurred. Please ensure that the details are correct when ordering and please let me know ASAP if there are any changes needing to be made.
Please note: If your delivery address is different to the address associated to the card being used, there is an option to add an additional delivery address during checkout.
Since my greenhouse is now external to my home and the business is growing (as well as my cactus collection), I will only be shipping orders on Mondays and Thursdays.
If I have a lot of orders to process, I might not hit these targets and your order will be processed the following day, please understand that I am one person running everything. There are also scenarios where the weather is not great for various reasons and sending them during a ridiculous heatwave is not a good idea, I will reach out in the event of to notify you.
If you are in a rush and require the plants sooner, like for a Birthday present or anything, please do reach out and I will try and arrange something for you.
On the day of, I mark orders as Completed which means it is being packed and sent that day. Please refrain from emailing me minutes after receiving the Completed email for tracking details. I will 100% not have them at that point.
We send all our orders tracked and tracking can be supplied on request. To date, we have not had any orders not delivered by RoyalMail. In the very unlikely event of an order not reaching it's destination and the tracking has not reflected a delivery, we will reship your order.
If the RoyalMail tracking shows the item has been delivered, please understand that there is not much else we can do. The only marker we have that an order has been delivered outside of a customer informing, is the tracking supplied by RoyalMail.
We use Royal Mail for orders.
Our standard rate for most of our plants is Small Parcel £4.95 up to 2kg in weight.
Seeds are Large Letter @ £1.95 (If you choose the substrate add-on, I have catered for the extra delivery charge in the price of the add-on).
Any orders over 2kg will require Medium Parcel @ £7.95.
So, if you add more than 1 cut, it will push the weight over 2kg and you will be charged for Medium Parcel @ £7.95.
Previously, I have taken the hit for heavier parcels. Unfortunately, I am unable to do that moving forward. Please note, these are the rates charged by Royal Mail and I am still not charging for packaging etc.
We offer a 30 day, no questions asked return policy from date of delivery. If you are unhappy with your cactus, please get in touch and we will arrange a return for you.
Please note, any returns that are not due to plant condition or damage, will be at the buyers cost.
Any plants must be returned in the same condition they were received in full.
We will endeavour to ensure that your plants arrive pest free and in good condition. We use a combination of bubble wrap, paper towels and cardboard to keep your new plants safe while in transit.
Yes, all cacti are legal in the UK.
Cactocereus Ltd t/a Trichocereus UK is a company dedicated to the growing and cultivation of these wonderful plants. Please do not engage with us in anything other than the growing and cultivating of cacti.
Any other conversation will not be tolerated in any capacity and will result in being blocked from purchasing from me.